What can I purchase from the Karaoke Store?
You can purchase and download thousands of karaoke songs licensed for personal, non-commercial use. The karaoke songs are re-recorded hit songs in the style of some of the best known artists in the world.
What is the difference between an audio and video file?
Audio files feature the audio track only, without scrolling lyrics. Video files feature both the audio track and a video of scrolling lyrics on a black background. The lyrics on the video feature colored cues played in time with the music and melody to help you sing along in time. When available, lead vocal tracks may also be offered for either audio or video versions. Also note that some karaoke songs may feature background vocal tracks.
How do you come up with your Most Popular and Top Songs categories?
We keep track of artist and individual tracks sales and compile a list of Most Popular and Top Songs by artist, song and genre.
I need additional help. How can I contact you?
You can contact us by emailing email@example.com. Please indicate how we can assist you. If possible, include information regarding your system setup (PC/MAC, Windows 7/Vista/XP, OS X, Internet Explorer, Firefox, Safari). Downloading files using a portable media device (such as a mobile smart phone or an iPod or iPad) is not supported. Please log in to your account using a computer and download your purchases to your computer. You may then transfer the files to your portable media devices.
When will I receive my order?
As soon as your purchase has been completed you will be able to download your purchased files to your computer. No shipment is necessary. See Downloads for more information.
What are the system requirements for the karaoke store?
A recent computer and up-to-date web browser is required to purchase and download songs from the karaoke store. The Adobe Flash Player is required to preview video samples. The karaoke store is not compatible with mobile devices or tablets. Please note that some system security, firewall and anti-virus software or settings, as well as web browser security settings may prevent the karaoke store from functioning correctly.
In what formats are the karaoke songs available?
Audio files are high quality (192 kbps) files in the MP3 format, the most common music file format for digital media devices. Audio files do not contain lyrics. When you purchase an audio song without lyrics, only the MP3 file will be included in your purchase.
Video files are high quality (640 x 480) files available as MP4, WMV and MP3+G file formats. When you purchase a video song (with scrolling lyrics), MP4, WMV and MP3+G (ZIP) files will be included in your purchase. Note that MP3+G files are not available for all video songs. Refer to the Song Information page to verify which formats will be included with the purchase of specific video songs. You may choose to download any or all of the available files from your Digital Locker.
How do I choose the format that I want?
When adding a karaoke song to your cart, select the version of the song that you want to download, either audio without lyrics or video with scrolling lyrics (or add both versions to your cart if you want both). After purchasing the song, go to your Digital Locker and download the song in any (or all) of the available formats according to your needs:
Do you compile CD+G discs?
The Karaoke Store offers karaoke songs for download only and does not compile CD+G discs. If you would like to purchase CD+G discs, we recommend Sound Choice Karaoke Discs.
Do the karaoke files in your store contain DRM?
No, the Karaoke Store does not include digital rights management software in the audio or video files it makes available for download.
What is my Digital Locker?
Your Digital Locker is a secure web-based environment where you can download the files you have purchased. Once you have completed your purchase transaction, the files are available in the form of a link you can access at any time in your secure Digital Locker.
How do I download the files I purchased?
Click on Digital Locker to find download links for every audio and video file purchased. All audio files are in MP3 format. Video files can be downloaded in WMV, MP4, MP3+G (ZIP) formats. MP3+G files are not available for all video downloads. Please refer to the Song Information page to verify which file formats are included.
To download files on PCs (using Internet Explorer or Firefox):
To download files on Macintosh computers (using Safari):
When downloading files, take note of the location that you are saving the file to on your computer. If you can't find the downloaded file on your computer, right click on the item's download link and choose Save Target As (Internet Explorer) or Save Link As (Firefox). If you use a Macintosh with Safari, control click on the item's download link and choose Download Link. For more information about downloading files look up download in your browser's HELP.
Downloading files using a portable media device (such as a mobile smart phone or an iPod or iPad) is not supported. Please log in to your account using a computer and download your purchases to your computer. You may then transfer the files to your portable media devices.
I purchased audio and video files on your store. Where are my downloaded files saved?
Files are saved in the folder that you choose when you save them. When downloading the file, take note of the location that you are saving the file to on your computer. If you can't find the downloaded file on your computer, right click on the item's download link (MP3, MP4, WMV or MP3+G) and choose Save Target As (Internet Explorer) or Save Link As (Firefox). If you use a Macintosh with Safari, control click on the item's download link and choose Download Link.
I've tried everything but I still can't download files. What do I do?
Email firstname.lastname@example.org providing as much information as you can about the problem you are experiencing, including your email address, order number, computer and browser information.
I successfully downloaded video files from your store. Why won't they play on my portable media device?
The most common reason for failure to play is that you have downloaded files in a format that is not compatible with your portable media device. Please check your device manual for compatibility notes and return to your Digital Locker to download the file in a compatible format.
I purchased audio (without lyrics) and video (with scrolling lyrics) files on your store. How many times can I download them?
You can download each purchased file a maximum of 25 times per file type.
I purchased audio (without lyrics) and video (with scrolling lyrics) files on your store. How long is the download link stored in my secure Digital Locker?
Download links are maintained in your Digital Locker until you have reached your maximum download limit per link.
What does the message Country/Credit Card Mismatch mean?
Our audio and video files are licensed on a per country basis. This means the same song may be available for download in one country, and not in another. When you purchase an audio or video file for download, we match the country of your IP address with the country your credit card was issued in. This message indicates one of the files you have added to your cart is not available in one of the countries identified by our query. Most times, the countries are the same, but if you are traveling, you may be unable to download certain songs.
What payment methods do you accept?
The Karaoke Store accepts the following major credit cards: Visa, MasterCard and American Express. We also accept instant payments made through PayPal.
I received a Promo Code, where do I enter it?
After adding the songs that you’d like to download to your Shopping Cart, follow these steps :
When entering the PROMO CODE please ensure that it is entered exactly as you have received it. If you are copying and pasting the code from an email or webpage, please ensure that there are no extra spaces or characters.
I received a Gift Certificate, how do I use it?
After adding the songs that you’d like to download to your Shopping Cart, follow these steps:
You will only need to enter Credit Card information if the Total exceeds the value of the Gift Certificate. When entering the Gift Certificate Code please ensure that it is entered exactly as you have received it. If you are copying and pasting the Gift Certificate Code from an email or webpage, please ensure that there are no extra spaces or characters.
I purchased 5 songs, why didn’t I get a free song?
To take advantage of the current promotion of Buy 5 Get 1 Free, please add at least 6 items to your Shopping Cart. Your Shopping Cart will update automatically to display the free download(s). The free download(s) will be based on the lowest-priced item in your Shopping Cart. The current promotion of Buy 5 Get 1 Free, is limited to 9 free downloads per order.
I purchased 100 songs, shouldn't I get more than 9 free songs?
The current promotion of Buy 5 Get 1 Free, is limited to 9 free downloads per order, meaning that you can add up to 54 items to your Shopping Cart and receive 9 free downloads. Of course, there is no limit to the number of orders you may make.
What is PayPal?
PayPal is an online service allowing members to pay for goods and services online without disclosing financial information through credit cards, bank account, buyer credit or account balance. For more information about PayPal rates and membership packages, visit www.paypal.com.
Is your website secure?
We employ the latest SSL encryption to secure your personal data and payment information. Our billing practices are designed to protect your privacy and limit access to your financial information. For example: we do not store credit card information after payment has been authenticated and processed. We will also never share your account details or history with a third party without your explicit permission.
Should I look out for hidden viruses in your files, like in other music web stores?
Unlike file-sharing services where the integrity and quality of the files swapped is not guaranteed and the copyright compliance hazy, the Karaoke Store produces its own high quality files and guarantees their quality and integrity, as well as the licensing.
Can I purchase audio or video karaoke files without creating an account on the Karaoke Store?
No. In order to further protect your privacy and avoid fraud, we require that Karaoke Store customers create accounts through which their identity can be validated and safeguarded.
Does it cost me anything to create an account?
Creating an account on the Karaoke Store is free. So is browsing our catalog and sampling audio and video files. You only pay for the files you purchase.
What is the minimum age requirement to create an account?
The minimum legal age to create an account in the Karaoke Store is 13. We use your date of birth to determine if you meet this requirement.
Why can’t I log in to my account?
If you are experiencing difficulty logging in to your account, please ensure:
I forgot my password. How do I retrieve it?
Click "I forgot my password" on the Log In page and follow the instructions. When entering your new password, make sure to type it exactly as it appears. If you copy and paste the new password, make sure not to include extra spaces before or after the password.
I need to change my account information, how do I go about doing that?
Simply log in and go to My Account. All your account information can be displayed and updated when needed.
You can download each purchased file a maximum of 25 times per type of file. Download links are maintained in your Digital Locker until you have reached your maximum download limit per link. Once the download limit has been reached, the link is deactivated.
Credit Card Safeguard
Our billing practices are designed to protect your privacy and limit access to your financial information. As such, we do not store credit card information after payment has been authenticated and processed. We also use every tool available to detect and prevent fraud, such as requesting the 3 or 4-digit security code for credit card payments.