Stingray generally collects personal information to improve our products and services, communicate with you and provide timely customer service when needed, customize advertising and other content you see, fulfill your requests for products and services, conduct research, and provide anonymous reporting for internal and external clients.
When you open an account or complete an online registration with Stingray, you may be required to submit certain information, such as your name and email address, billing information, information about the software or products you've purchased, location information, computer configuration, your IP address, what kinds of peripherals you may have on your computer, demographic information provided by you, and whether you've logged into or out of a Stingray service, or changed your password or billing information.
Stingray uses your personal information to:
Some of the personal information collected by us is necessary to provide you with the Stingray product or service you choose and to optimize the delivery of audio and video data to your computer. Stingray software may include the opportunity to disable certain software features to increase your level of privacy. However, certain technical information (e.g., zip code, product id) may be automatically transmitted between networked servers to authenticate access to products and services, enable their delivery, or optimize your media delivery experience.
Stingray may disclose relevant information about our customers to our contractors (e.g. a customer service contractor or a credit card clearing service) in order for them to provide specific services for Stingray, and to better serve our customers. Stingray's contractors are bound by strict contractual requirements to keep all personal information they process strictly confidential.
Also, Stingray may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform with the law; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on Stingray; (d) protect and defend the rights or property of Stingray; or (e) act in urgent circumstances to protect the personal safety of users of Stingray products or the public at large.
Stingray's websites may contain links to other websites. Stingray is not responsible for the privacy practices or the content of such websites. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.
Registering for a product or service allows you to tell us how or whether you want Stingray to communicate with you. Generally, we send e-mail to you about our products, content and special offers. Separate Stingray products, services and lines of business may send separate newsletters and marketing emails. During registration, you may opt out of receiving Stingray marketing e-mails and/or newsletters for the relevant product or service. Additionally, your online Stingray account enables you to select whether you wish to receive newsletters, marketing and promotional emails, special offers and the like from various Stingray's business lines. However, we may continue to send you e-mail about products or services you have previously purchased (such as an available upgrade that you are entitled to receive), your account status or other information concerning functions, features and status of your Stingray products and services, or to inform you about critical technical service issues relating to a Stingray product or service.
To access your account information and preferences, sign in to your account and modify your information and preferences as needed. When you access your account by logging in, you can update and/or make sure that your account information is accurate. You can also manage your preferences concerning receipt of newsletters and promotional emails.
We use physical, electronic, and procedural safeguards that comply with federal regulations to protect your personal information.
Stingray does not require that you accept cookies, however, some functionality on our websites, our product purchase check-out process, and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preferences options in our products.
If you have questions about the privacy aspects of our products or services or would like to make a complaint, please contact:
Stingray Digital Media Group
Montreal, Quebec, Canada H3C 1T4
Effective Date: October 6, 2008