HELP / F.A.Q.

General Info

What can I purchase from the Karaoke Store?
You can purchase and download thousands of karaoke songs licensed for personal, non-commercial use. The karaoke songs are re-recorded hit songs in the style of some of the best known artists in the world.

What is the difference between an audio and video file?
Audio files feature the audio track only, without scrolling lyrics. Video files feature both the audio track and a video of scrolling lyrics on a black background. The lyrics on the video feature colored cues played in time with the music and melody to help you sing along in time. When available, lead vocal tracks may also be offered for either audio or video versions. Also note that some karaoke songs may feature background vocal tracks.

How do you come up with your Most Popular and Top Songs categories?
We keep track of artist and individual tracks sales and compile a list of Most Popular and Top Songs by artist, song and genre.

I need additional help. How can I contact you?
You can contact us by emailing support@thekaraokechannel.com. Please indicate how we can assist you. If possible, include information regarding your system setup (PC/MAC, Windows 7/Vista/XP, OS X, Internet Explorer, Firefox, Safari). Downloading files using a portable media device (such as a mobile smart phone or an iPod or iPad) is not supported. Please log in to your account using a computer and download your purchases to your computer. You may then transfer the files to your portable media devices.

When will I receive my order?
As soon as your purchase has been completed you will be able to download your purchased files to your computer. No shipment is necessary. See Downloads for more information.

File Formats

In what formats are the karaoke songs available?
Audio files are high quality (192 kbps) files in the MP3 format, the most common music file format for digital media devices. Audio files do not contain lyrics. When you purchase an audio song without lyrics, only the MP3 file will be included in your purchase.

• Audio MP3 files work on an array of digital media devices including iPod, iPod touch, iPad and iPhone

Video files are high quality (640 x 480) files available as MP4, WMV and MP3+G file formats. When you purchase a video song (with scrolling lyrics), MP4, WMV and MP3+G (ZIP) files will be included in your purchase. Note that MP3+G files are not available for all video songs. Refer to the Song Information page to verify which formats will be included with the purchase of specific video songs. You may choose to download any or all of the available files from your Digital Locker.

• Video MP4 files work on iPod classic, iPod nano v3, iPod touch, iPhone, iPad, Mac, Apple TV
• Video WMV files work on Zune, Windows PC, X-Box 360, PS3
• Video MP3+G files work on computers with additional karaoke software installed (this format is not available for all video songs)

Notes:

• MP3, MP4 and WMV files should work on many other platforms (including mobile phones, other portable media devices, game consoles and DVD players), but are not directly supported. Check your device manual for compatibility.
• MP3+G files are packaged in a .zip file containing the music (.mp3) and the lyrics (.cdg). The MP3+G files will work on Windows PC or Mac OS X computers with special karaoke software installed:
  • Windows PC: MP3+G files can be played back on Windows PCs using special karaoke such as software from Power Karaoke. Power Karaoke offers software products that allow you to playback MP3+G files with Windows Media Player or play and burn MP3+G files to CD+G for playback on most karaoke machines. Visit www.powerkaraoke.com for more information and product support.
  • Mac OS X computers: MP3+G files can be played back on Mac OS X systems using special software such as software from kJams. kJams offers software products to play the MP3+G songs on your computer or to burn the songs to CD+G for playback on most karaoke machines. Visit www.kjams.com for more information and product support.
  • Not all CD burners support burning CD+Gs. Please check your device manual for compatibility notes.
  • The MP3+G karaoke software products mentioned above are examples that are currently available. You may use other karaoke software that you are familiar with. The Karaoke Store is not associated with the manufacturers or producers of the karaoke software applications mentionned above and cannot provide support for such products.
• MP3+G files are not available for all video downloads. Please refer to the Song Information page to verify which file formats are included for specific songs.

How do I choose the format that I want?
When adding a karaoke song to your cart, select the version of the song that you want to download, either audio without lyrics or video with scrolling lyrics (or add both versions to your cart if you want both). After purchasing the song, go to your Digital Locker and download the song in any (or all) of the available formats according to your needs:

• To playback the files on a computer with scrolling lyrics
  • purchase video songs and then
    • if you are using a Microsoft Windows PC, download MP4 or WMV format and playback in QuickTime, iTunes or Windows Media Player
    • if you are using an Apple Macintosh computer, download the MP4 format and playback in QuickTime or iTunes
• To playback audio only on a computer (without scrolling lyrics)
  • purchase audio songs
  • download MP3 format
  • playback in QuickTime or iTunes
• To playback the files on an iPod, iPad, iPhone or other device that supports video playback:
  • purchase video songs
  • download the MP4 format to your computer
  • transfer the MP4s to your media device
• To playback songs on an iPod or other portable media device that does not support video:
  • purchase audio songs
  • download the MP3 format
  • transfer the MP3s to your media device
• To create CDGs for use with a Karaoke Machine:
  • purchase video songs
  • download the MP3+G format
  • download and install special karaoke software (see Notes above)
  • open the MP3+G files in the special karaoke software and follow the instructions for that software (see Notes above)
  • MP3+G files are not available for all video downloads. Please refer to the Song Information page to verify which file formats are included.

Do you compile CD+G discs?
The Karaoke Store offers karaoke songs for download only and does not compile CD+G discs. If you would like to purchase CD+G discs, we recommend Sound Choice Karaoke Discs.

Do the karaoke files in your store contain DRM?
No, the Karaoke Store does not include digital rights management software in the audio or video files it makes available for download.

Downloads

What is my Digital Locker?
Your Digital Locker is a secure web-based environment where you can download the files you have purchased. Once you have completed your purchase transaction, the files are available in the form of a link you can access at any time in your secure Digital Locker.

How do I download the files I purchased?
Click on Digital Locker to find download links for every audio and video file purchased. All audio files are in MP3 format. Video files can be downloaded in WMV, MP4, MP3+G (ZIP) formats. MP3+G files are not available for all video downloads. Please refer to the Song Information page to verify which file formats are included.

To download files on PCs (using Internet Explorer or Firefox):

1. Log in to your account and click on DIGITAL LOCKER.
2. Left click on the download link (MP3, MP4, WMV or MP3+G) for the format you would like to download.
3. Click Save. Navigate to the file folder on your computer where you would like to save the file.
4. Click Save. The files will be saved to your computer.

To download files on Macintosh computers (using Safari):

1. Log in to your account and click on DIGITAL LOCKER.
2. Click the download link (MP3, MP4, WMV or MP3+G) for the format you would like to download. The file will be downloaded to your computer.

When downloading files, take note of the location that you are saving the file to on your computer. If you can't find the downloaded file on your computer, right click on the item's download link and choose Save Target As (Internet Explorer) or Save Link As (Firefox). If you use a Macintosh with Safari, control click on the item's download link and choose Download Link. For more information about downloading files look up download in your browser's HELP.

Downloading files using a portable media device (such as a mobile smart phone or an iPod or iPad) is not supported. Please log in to your account using a computer and download your purchases to your computer. You may then transfer the files to your portable media devices.

I purchased audio and video files on your store. Where are my downloaded files saved?
Files are saved in the folder that you choose when you save them. When downloading the file, take note of the location that you are saving the file to on your computer. If you can't find the downloaded file on your computer, right click on the item's download link (MP3, MP4, WMV or MP3+G) and choose Save Target As (Internet Explorer) or Save Link As (Firefox). If you use a Macintosh with Safari, control click on the item's download link and choose Download Link.

I've tried everything but I still can't download files. What do I do?
Email support@thekaraokechannel.com providing as much information as you can about the problem you are experiencing, including your email address, order number, computer and browser information.

I successfully downloaded video files from your store. Why won't they play on my portable media device?
The most common reason for failure to play is that you have downloaded files in a format that is not compatible with your portable media device. Please check your device manual for compatibility notes and return to your Digital Locker to download the file in a compatible format.

I purchased audio (without lyrics) and video (with scrolling lyrics) files on your store. How many times can I download them?
You can download each purchased file a maximum of 25 times per file type.

I purchased audio (without lyrics) and video (with scrolling lyrics) files on your store. How long is the download link stored in my secure Digital Locker?
Download links are maintained in your Digital Locker until you have reached your maximum download limit per link.

Payment Information

What does the message Country/Credit Card Mismatch mean?
Our audio and video files are licensed on a per country basis. This means the same song may be available for download in one country, and not in another. When you purchase an audio or video file for download, we match the country of your IP address with the country your credit card was issued in. This message indicates one of the files you have added to your cart is not available in one of the countries identified by our query. Most times, the countries are the same, but if you are traveling, you may be unable to download certain songs.

What payment methods do you accept?
The Karaoke Store accepts the following major credit cards: Visa, MasterCard and American Express. We also accept instant payments made through PayPal.

I received a Promo Code, where do I enter it?

After adding the songs that you’d like to download to your Shopping Cart, follow these steps :

1. Log in to your account and click VIEW CART
2. In the Shopping cart, enter the PROMO CODE and click APPLY. Note that some promotions require you to have at least a certain number of songs in the cart to be valid.
3. Click CHECK OUT to proceed to complete your order. You only need to enter Credit Card information if the Total exceeds the value of the PROMO CODE.

When entering the PROMO CODE please ensure that it is entered exactly as you have received it. If you are copying and pasting the code from an email or webpage, please ensure that there are no extra spaces or characters.

I received a Gift Certificate, how do I use it?

After adding the songs that you’d like to download to your Shopping Cart, follow these steps:

1. Log in to your account and click VIEW CART
2. Click CHECK OUT
3. In the text box on the right hand side of the web page, enter the GIFT CERTIFICATE CODE, then click APPLY.

You will only need to enter Credit Card information if the Total exceeds the value of the Gift Certificate. When entering the Gift Certificate Code please ensure that it is entered exactly as you have received it. If you are copying and pasting the Gift Certificate Code from an email or webpage, please ensure that there are no extra spaces or characters.

I purchased 5 songs, why didn’t I get a free song?
To take advantage of the current promotion of Buy 5 Get 1 Free, please add at least 6 items to your Shopping Cart. Your Shopping Cart will update automatically to display the free download(s). The free download(s) will be based on the lowest-priced item in your Shopping Cart. The current promotion of Buy 5 Get 1 Free, is limited to 9 free downloads per order.

I purchased 100 songs, shouldn't I get more than 9 free songs?
The current promotion of Buy 5 Get 1 Free, is limited to 9 free downloads per order, meaning that you can add up to 54 items to your Shopping Cart and receive 9 free downloads. Of course, there is no limit to the number of orders you may make.

What is PayPal?
PayPal is an online service allowing members to pay for goods and services online without disclosing financial information through credit cards, bank account, buyer credit or account balance. For more information about PayPal rates and membership packages, visit www.paypal.com.

Online Security

Is your website secure?
We employ the latest SSL encryption to secure your personal data and payment information. Our billing practices are designed to protect your privacy and limit access to your financial information. For example: we do not store credit card information after payment has been authenticated and processed. We will also never share your account details or history with a third party without your explicit permission.

Should I look out for hidden viruses in your files, like in other music web stores?
Unlike file-sharing services where the integrity and quality of the files swapped is not guaranteed and the copyright compliance hazy, the Karaoke Store produces its own high quality files and guarantees their quality and integrity, as well as the licensing.

My Account

Can I purchase audio or video karaoke files without creating an account on the Karaoke Store?
No. In order to further protect your privacy and avoid fraud, we require that Karaoke Store customers create accounts through which their identity can be validated and safeguarded.

Does it cost me anything to create an account?
Creating an account on the Karaoke Store is free. So is browsing our catalog and sampling audio and video files. You only pay for the files you purchase.

What is the minimum age requirement to create an account?
The minimum legal age to create an account in the Karaoke Store is 13. We use your date of birth to determine if you meet this requirement.

Why can’t I log in to my account?

If you are experiencing difficulty logging in to your account, please ensure:

• That you are using the correct email address (if you have multiple email addresses, are you trying to log in with the correct email address?)
• When typing your email address or password, ensure that Caps Lock is off
• If you are copying and pasting either your email address or password into the text boxes, ensure that you have not included extra spaces when copying your email address or password

I forgot my password. How do I retrieve it?
Click "I forgot my password" on the Log In page and follow the instructions. When entering your new password, make sure to type it exactly as it appears. If you copy and paste the new password, make sure not to include extra spaces before or after the password.

I need to change my account information, how do I go about doing that?
Simply log in and go to My Account. All your account information can be displayed and updated when needed.

Checkout

Download Policy
You can download each purchased file a maximum of 25 times per type of file. Download links are maintained in your Digital Locker until you have reached your maximum download limit per link. Once the download limit has been reached, the link is deactivated.

Credit Card Safeguard
Our billing practices are designed to protect your privacy and limit access to your financial information. As such, we do not store credit card information after payment has been authenticated and processed. We also use every tool available to detect and prevent fraud, such as requesting the 3 or 4-digit security code for credit card payments.